Common Utilities

• Adobe Acrobat Reader X – Software to view, print, and collaborate on PDF files. Acrobat reader is often used when companies use different types of word processing programs and is used by many sites to provide documents to their customers
• 7-Zip – 32-Bit, 64-Bit – 7-Zip is a file archiver with a high compression ratio
• CPUID A utility that gathers information on some of the main devices of the system.
• Mozilla Firefox The award-winning Firefox Web browser has security, speed and new features that will change the way you use the Web. Don’t settle for anything less.
• Windows Installer CleanUp Utility 7.2- You can use the utility to remove installation information for programs that were installed by using Windows Installer. Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.

Spyware Removal Tools

• Autoruns This program helps technicians to identify and remove startup programs, services, and other items that have been installed by Spyware and Adware. This utility, which has the most comprehensive knowledge of auto-starting locations of any startup monitor, shows you what programs are configured to run during system bootup or login, and shows you the entries in the order Windows processes them. These programs include ones in your startup folder, Run, RunOnce, and other Registry keys. You can configure Autoruns to show other locations, including Explorer shell extensions, toolbars, browser helper objects, Winlogon notifications, auto-start services, and much more. Autoruns goes way beyond the MSConfig utility bundled with Windows Me and XP.  Autoruns’ Hide Signed Microsoft Entries option helps you to zoom in on third-party auto-starting images that have been added to your system and it has support for looking at the auto-starting images configured for other accounts configured on a system. Also included in the download package is a command-line equivalent that can output in CSV format, Autorunsc.

You’ll probably be surprised at how many executables are launched automatically!

• BOOTICE A boot sector manipulation utility.
• Combo Fix This is the best spyware removal program out today! ComboFix is a program, created by sUBs, that scans your computer for known malware, and when found, attempts to clean these infections automatically. In addition to being able to remove a large amount of the most common and current malware, ComboFix also displays a report that can be used by trained helpers to remove malware that is not automatically removed by the program.
• CCleaner – is a freeware PC optimization tool. It combines a system cleaner that removes unused and temporary files from your system and also a fully featured registry cleaner!
• CW Shredder A removal tool for CoolWebSearch, which is Spyware. Clean your computer of CoolWebSearch infections. CWShredder is the premier tool to find and remove traces of CoolWebSearch, a wide range of insidious browser hijackers.
• Defraggler – Individual file and Hard Drive Defragmenter.
• DLL Compare DLL Compare – Detect and remove dll files that have been placed in your operating system by malicious spyware and adware programs use in combination with Killbox
• EXE Registry Fix – Fixes “EXE” file association in the registry that may get damaged by viruses or malware. ONLY VERIFIED ON WINDOWS XP!
• EzPcFix – This program allows the user to access all user entries in the registry and delete associated temporary files, clean startup options, fix Winsock2 issues, and scan for Rootkits.
• HiJackThis – This program identifies and removes startup processes and files. This is a general homepage hijackers detector and remover. Initially based on the article Hijacked!, but expanded with almost a dozen other checks against hijacker tricks. It is continually updated to detect and remove new hijacks. It does not target specific programs/URLs, just the methods used by hijackers to force you onto their sites. As a result, false positives are imminent and unless you are sure what you’re doing, you should always consult with knowledgeable folks (e.g. the forums) before deleting anything.
• Killbox – Use in combination with DLL Compare. This is a tool to delete in-use files. If the file is running, KillBox will attempt to end the process (close the running file)and delete it. For more difficult files that have loaded .dll’s or are services, Delete on Reboot will use the native Windows function of deleting or replacing in-use files.
• lspfix – This program is a free Windows utility to repair a loss of Internet access associated with certain types of software. This type of software, known as a Layered Service Provider or LSP, typically handles low-level Internet-related tasks, and data is passed through a chain of these programs on its way to and from the Internet. However, due to bugs in the LSP software or deletion of the software, this chain can get broken, causing the Internet connection to become inaccessible.
• Malwarebytes Anti-malware – We use in conjunction with ComboFix to find and remove pesky Malware and Spyware. This is an anti-malware application that can thoroughly remove even the most advanced malware. It includes a number of features, including a built in protection monitor that blocks malicious processes before they even start (registered version only).
• Recuva – is a freeware Windows utility to restore files that have been accidentally deleted from your computer. This includes files emptied from the Recycle bin as well as images and other files that have been deleted by user error from digital camera memory cards or MP3 players.
• RKILL – A program that was developed at BleepingComputer.com that attempts to terminate known malware processes so that your normal security software can then run and clean your computer of infections. When RKill runs it will kill malware processes and then import a Registry file that removes incorrect file associations and fixes policies that stop us from using certain tools. When finished it will display a log file that shows the processes that were terminated while the program was running. As rKill only terminates a program’s running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again. Instead, after running RKill you should immediately scan your computer using some sort of anti-malware or anti-virus program so that the infections can be properly removed. We offer RKill under different filenames because some malware will not allow processes to run unless they have a certain filename. Therefore when attempting to run RKill, if a malware terminates it please try a different filename.
• SafeMSI – Allows you to start the Windows Install Service in Safe Mode.
• SmitfraudFix – This tool removes Desktop Hijack malware: Advanced Antivirus, Advanced Virus Remover, AdwarePunisher, AdwareSheriff, AlphaCleaner, AntiSpyCheck, AntiSpyware Expert, Antispyware Soldier, AntiVermeans, AntiVermins, AntiVerminser, AntiVirGear, Antivirus 2009, Antivirus 2010, Antivirus 360, AntiVirus Lab 2009, Antivirus Master, Antivirus Sentry, Antivirus System Pro, Antivirus XP 2008, AntivirusGolden, AV Antispyware, AVGold, Awola, BraveSentry, Coreguard Antivirus, Extra Antivirus, HomeAntivirus 2009, IE Defender, IE-Security, Internet Antivirus, Malware Defender 2009, MalwareCrush, MalwareWipe, MalwareWiped, MalwaresWipeds, MalwareWipePro, MalwareWiper, Micro Antivirus 2009, MS AntiSpyware 2009, MS Antivirus, PC Protection Center 2008, Personal Defender 2009, PestCapture, PestTrap, Power Antivirus, Power-Antivirus-2009, PSGuard, quicknavigate.com, RegistryFox, Registry Cleaner, Renus 2008, Security iGuard, Smart Antivirus 2009, Smitfraud, SmitFraudFixTool, Spy Protector, SpyAxe, SpyCrush, SpyDown, SpyFalcon, SpyGuard, SpyHeal, SpyHeals, SpyLocked, SpyMarshal, SpySheriff, SpySoldier, Spyware Guard 2008, Spyware Protect 2009, Spyware Vanisher, Spyware Soft Stop, SpywareLocked, SpywareQuake, SpywareKnight, SpywareRemover, SpywareSheriff, SpywareStrike, Startsearches.net, System Antivirus 2008, System Guard 2009, TheSpyBot, TitanShield Antispyware, Total Protect 2009, Total Secure 2009, Trust Cleaner, Ultimate Antivirus 2008, UpdateSearches.com, UnVirex, Virtual Maid, Virus Heat, Virus Protect, Virus Protect Pro, VirusBlast, VirusBurst, VirusRay, Virus Remover 2008, Virus Shield, VirusResponse Lab 2009, VirusTrigger, Win32.puper, WinHound, WinPC Defender, WiniBlueSoft, Vista Antivirus 2008, WinDefender 2009, XLG Security Center, XP Deluxe Protector, XP Security Center, XPert Antivirus, XP Police Antivirus, Brain Codec, ChristmasPorn, DirectAccess, DirectVideo, EliteCodec, eMedia Codec, EZVideo, FreeVideo, Gold Codec, HQ Codec, iCodecPack, IECodec, iMediaCodec, Image ActiveX Object, Image Add-on, IntCodec, iVideoCodec, JPEG Encoder, Key Generator, LookForPorn, Media-Codec, MediaCodec, MMediaCodec, MovieCommander, MPCODEC, My Pass Generator, NetProject, Online Image Add-on, Online Video Add-on, PCODEC, Perfect Codec, PowerCodec, PornPass Manager, PornMag Pass, Pornovid, PrivateVideo, QualityCodec, Silver Codec, SearchPorn, SexVid, SiteEntry, SiteTicket, SoftCodec, strCodec, Super Codec, TrueCodec, VideoAccess, VideoBox, VidCodecs, Video Access ActiveX Object, Video ActiveX Object, Video Add-on, VideoCompressionCodec, VideoKeyCodec, VideosCodec, WinAntiSpyPro, WinMediaCodec, X Password Generator, X Password Manager, ZipCodec, WinCoDecPRO…
• Speccy – is an advanced System Information tool for your PC.
• Spybot Search & Destroy – This program detects and removes spyware, a relatively new kind of threat not yet covered by common anti-virus applications. It can also clean usage tracks, an interesting function if you share your computer with other users and don’t want them to see what you have been working on. And for professional users, Spybot-S &D allows you to fix some registry inconsistencies and extended reports.
• Spywareblaster – Prevent the installation of spyware and other potentially unwanted software! Simple, effective, trusted.
• SUPERAntispyware – SUPERAntiSpyware Free Edition is 100% Free and will detect and remove thousands of Spyware, Adware, Malware, Trojans, KeyLoggers, Dialers, Hi-Jackers, and Worms. SUPERAntiSpyware features many unique and powerful technologies and removes spyware threats that other applications fail to remove.
• TDSS, TDL3, Alureon Rootkit Removal Tool – TDSS, or TDL3, is the name of a family of rootkits for the Windows operating system that downloads and execute other malware, delivers advertisements to your computer, and block programs from running. This rootkit infects your computer in various ways that include replacing hard disk drivers with malicious versions. Once a computer is infected, TDSS will be invisible to Windows and anti-malware programs while downloading and executing further malware and delivering advertisements to your computer. This particular infections is detected under various names depending on the particular anti-virus vendor.While infected, the files and services associated with TDSS will be invisible, but there are symptoms that the TDSS infection may display. These symptoms include: * Google search result links will be redirected to unrelated sites. When you search through Google and click on one of the search results, instead of going to the correct page you will instead be redirected to an advertisement. It should be noted that some of the domains you are redirected to are legitimate companies, but that may have affiliates that promote their products in a dubious manner. * The inability to run various programs. When you attempt to run certain programs, you will not receive an error, but they simply will not start. TDSS has a configuration setting called disallowed that contains a large list of programs that it will not allow to execute. It does this so that you cannot launch anti-virus and anti-malware programs that may help you remove this infection. * The inability to access various sites. For example, at the time of this writing TDSS is blocking access to BleepingComputer.com as well as other computer help and security sites. * Web browsing is slower than normal. When starting your web browser or browsing the web, you may find that web pages load slower. As you can see, the TDSS rootkit is an intrusive infection that takes over your machine and is very difficult to remove. Thankfully, Kaspersky Labs has released a tool called TDSSKiller that can be used to remove most variants of TDSS from your computer. Referenced Here: How to remove Google Redirects or the TDSS, TDL3, or Alureon rootkit using TDSSKiller

Need In-Home PC Help Now?
For remote assistance:

Call one of our friendly computer technicians at:

502-807-0587 or 281-650-2052

Computer troubles?

A computer breakdown is a very frustrating experience for many people. These days we rely on our computers for more than we would care to admit. Let’s face it, it is stressful when your work day comes to a halt because your PC crashed. Some feel cut-off from the world when they can’t get to their email account or surf the internet. While others can experience anxiety at the prospect of their important data being compromised, damaged or even lost forever. After working with thousands of customers and repairing thousands of computers we understand all too well how these problems affect our customers.

You will get laptop repair experts, right to your door!

Why unplug your computer and lug it into the shop to wait for days, or weeks? Instead you could call MR Computer Services and have a skilled technician fix the problem where it sits–on YOUR schedule! Imagine your computer running smoothly in just an hour or two instead of days or even weeks.

We charge by the hour for onsite calls. No “flat rate” limitations or rushed geeks and nerds here. Imagine having a captive senior level technician to answer any and all of questions and concerns you might have. Would you prefer someone who is rushed to wrap up the “flat rate” service call or a veteran technician who will patiently answer all of your questions and solve any additional problems you might have? Besides, how many computer users have only one problem with their computers? Not many–and the “flat rates” add up fast.

We love what we do–and it shows! Our business is growing fast because of referrals and repeat business from our customers. We work hard to exceed expectations and your happiness with our service is of paramount importance to us. We’re not trying to be the biggest–just the best!

Some of Our In-Home Computer Services:

• Virus, Worm & Spyware Removal and Protection
• Wired & Wireless Network Installation and Support
• Data Backup
• High-Speed Cable DSL Modem Setup and Support
• Make Your Older PC Fast with Hardware Upgrades and a Tune-Up
• Laptop Repair and Support
• LCD Screen Repair
• Family Safety on the Internet
• and many more…

Don’t let your PC get the best of you. Wouldn’t it be nice if you could have a senior-level tech support technician at your disposal? A computer expert, in person, eager to help you get your computer problems solved and all of your computer questions answered? How about getting your computer problems solved by someone who doesn’t
talk down to you or dazzle and confuse you with tech talk? Well, you found what you’ve been looking for!

We are growing fast due to referrals and repeat customers. We have the skills and the aim of providing the best support experience for each and every one of our customers. We look forward to providing you with the same exemplary service that our current customers expect and deserve.

Our Guarantee: If we cannot fix the original computer problem you called us out for you will not be charged for the service. If we offer a solution and you refuse the service call will apply as agreed to.

All of our technicians are certified laptop repair and support experts.

We support all major brands of laptops and notebooks including: Dell, HP, Fujitsu, Sony, Alienware, Compaq, Toshiba Lenovo, IBM and more. Apple OS X, iPhone & Droid Support offered via remote, in-home service.

Laptop repair requires specialized training and a gentle touch. Count on us for skilled technicians, quality workmanship and support services at affordable prices.

Call us now for more information about our laptop repair services at:
502-807-0587/281-650-2052

Need In-Home PC Help Now?

For remote assistance:

Remote Support

Call one of our friendly Laptop experts at: 502-807-0587 or 281-650-2052

When things go wrong with your laptop the first thing you wonder is How will I get it fixed? Is my data still there? How much is this going to cost me? It is a difficult task for many to get their laptop repaired quickly and for a reasonable price.

You could send it away to the manufacturer for a few weeks. You could ship it to a computer shop across the country. You could let that friend of a friend who knows enough about computers to be dangerous take a shot at it–Ugh! OR you could have one of our seasoned laptop experts come to your home or business to diagnose the problem and offer an effective solution. We can have your machine up and running again in no time.

Your laptop is a delicate machine. Laptop repair and support requires specialized training and a gentle touch. Our technicians have the training and experience to carefully repair your laptop quickly and get you back to work, or play, fast!

We repair and support all components of your laptop from software right down to the motherboard including: operating system maintenance and troubleshooting, hardware upgrades and replacement, LCD screen repair and replacement, power jack replacement and keyboard repair and replacement.

Virus Removal Services

Most of us have experienced that sinking feeling when we discover that a hacker has reached out and touched your computer. Yes, the dreaded virus infection. As industry professionals we spend approximately half of every day working on computers that have been infected by some sort of malware, i.e., viruses, spyware, adware, etc.

The situation is not getting better for the average user. Not very long ago it was relatively simple for us techs to sit down are root-out a nasty virus or spyware in an hour, or two. More and more we find that we have to re-install the operating system completely to get the computer running normally. It’s not uncommon for us to find hundreds of different viruses, spyware and adware on a machine.

Not to worry! Not only do we understand how viruses do their dirty deeds, we know how to save your data and your hardware from this scourge. Armed with state-of-art software tools and years of experience we can help you, or your business, recover quickly from a malware attack.

An ounce of prevention… As part of our service we will arm you with the knowledge and tools to greatly diminish the odds of your laptop becoming infected again.

Laptop LCD Screen Repair

We have repaired or replaced hundreds of laptop LCD screens from top manufacturers such as Dell, HP, Fujitsu, Sony, Alienware, Compaq, Toshiba, Lenovo, IBM and more. Because of our relationships with our distributors we are able to sell LCD screens for far less than what many manufacturers would charge you. Quality screens and quality workmanship at a great price.

Don’t throw the machine away just because the screen is damaged. Get a brand new screen installed and keep your machine for a few more years–it’s easier on your wallet, your stress-level and the environment. While it is in our shop you can choose one our top flight service packages to make it like new again–sometimes even better than it was when you first took it out of the box.

Power Jack Repair

If you hold the power adapter cord just right you can get the laptop to stay on or even charge the battery. Jiggle, wiggle, press and pull–stop the madness! Help has arrived–we have repaired hundreds of laptops with bad Power Jacks.

Power jack repair is not for the squeamish. The laptop has to be taken apart down to the bare motherboard. Then the old power jack is taken out of the motherboard and a new one is soldered in place. Then the the tableful of parts has to be pieced together to form a working laptop computer. Whew!

Indications of a bad DC power jack:

• No power – although the laptop works fine if the battery is charged.
• Randomly flip-flopping from AC (wall outlet power) to battery power.
• Smoke, burning smell, electrical crackling sound from DC power jack area.
• Battery charging problems could be caused by bad power jack.

Power jack failure is one of the most common problems with laptop computers. Most laptops will require at least one power jack repair or replacement during their normal life span.

We look forward to serving you so call us now for a no-obligation consultation.

Have Laptop Repair Questions?

Why not call one of our friendly techs at:
502-807-0587 or 281-650-2052

We look forward to serving you.

WUFix (Windows Update Fix)

Having problems getting Windows Updates? WUFix is a batch file that cleans out the downloaded Windows Updates files and resets all the Windows Update services to allow you to once again get those much needed updates. For Windows XP only.

Winsock Fix

Winsock makes the Internet work. If you have no Internet you can use this to help get you back online. (be sure to download and have it ready for when your Internet goes out)

Tech Support Remote Support File

Click on the link and follow the instructions to connect to a technician. Please call the office first to speak to a technician who will get you connected to him/her.

Microsoft Security Essentials:

32-Bit XP, 32-Bit Vista_Win7, 64-Bit Vista_Win7

Microsoft Security Essentials provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software. Microsoft Security Essentials is a free* download from Microsoft that is simple to install, easy to use, and always kept up to date so you can be assured your PC is protected by the latest technology. It’s easy to tell if your PC is secure – when you’re green, you’re good. It’s that simple. Microsoft Security Essentials runs quietly and efficiently in the background so that you are free to use your Windows-based PC the way you want-without interruptions or long computer wait times.

Your PC must run a genuine Windows Operating System, (Genuine Windows XP (Service Pack 2 or Service Pack 3); Windows Vista (Gold, Service Pack 1, or Service Pack 2); Windows 7), to install Microsoft Security Essentials.

Avast! Free Home Edition

Avast! is a package of applications that aim to protect your computer from a possible virus infection or other malware threat. If you use it correctly, and in combination with other programs such as data backup utilities, it will significantly reduce the risk of your computer being attacked or infected by a virus, and thus the risk of losing important or private data.

ESET NOD32

Provides the world’s most effective proactive antivirus and antispyware protection. We use on our computers at MR Computer Services, they offer a 30 Free trial. However, if you want a completely free program, we suggest any of the above.

AVG Remover:

32-Bit, 64-Bit

AVG Remover eliminates all the parts of your AVG installation from your computer, including registry items, installation files, user files, etc. AVG Remover is the last option to be used in case the AVG uninstall / repair installation process has failed repeatedly

McAfee Consumer Product Removal Tool

McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, 2007, 2008, and 2009 versions of McAfee consumer products.

Norton Removal Tool

Gets rid of Norton Anti virus, Norton 360 and other Norton products when you can’t uninstall them.

Cleanwipe

Cleanwipe Removes Symantec Antivirus Corporate Editions.